BOOKING CONDITIONS

A reservation will only be firm and definitive after receipt by the Château des Allues:

A deposit payment either by check or by bank transfer in the amount of:

  • 50? minimum per room, for a stay less than or equal to two nights,
  • 100? minimum per room, for a stay of between 3 and 6 nights,
  • 50 % of the total value of the stay for a stay of more than 6 nights
  • From a mobile or landline number
  • From an e-mail address or a postal address
  • This implies full and unreserved acceptance of all of our conditions of sale.

The prices indicated on this site are inclusive of all taxes.

Prices may be subject to change during the year, it being understood that the rooms and services reserved are invoiced at the price detailed in the booking confirmation.

  • No revision of the accommodation rate will be made if, for any reason whatsoever, breakfast is not consumed, whether partially or in full.
  • The adult dinner price at the table d'hôtes includes a drink, at the rate of one third of a bottle of wine per person. Beyond that, Château des Allues will invoice the bottle opened at the Customer's request.
    CANCELLATION OF STAY

Cancellation of a stay by the customer:

For a stay less than or equal to 3 nights:

Cancellation must be made more than 72 hours before the scheduled arrival (assuming that arrival is at 4:00 p.m. on the day of arrival).

In the event of cancellation more than 72 hours before the scheduled arrival date, no charge is due by the Customer. In the event of payment of a deposit, it is kept by the Château des Allues and will be deducted from the Customer's next stay.

In the event of cancellation less than 72 hours before the scheduled arrival date, Château des Allues will invoice 100 % of the stay (number of nights x price of rooms reserved).

For a stay of more than 3 nights:

Cancellation must be made more than 7 days before the scheduled arrival.

In the event of cancellation more than 7 days before the scheduled arrival, no charge is due by the Customer. In the event of payment of a deposit, it is kept by the Château des Allues and will be deducted from the Customer's next stay.

In the event of cancellation less than 7 days before the scheduled arrival, Château des Allues will invoice 50 % of the amount of the planned stay (number of nights x price of rooms reserved).

Cancellation of a stay by the Château des Allues:

In the event that Château des Allues is unable to accommodate the customer in the reserved room, for whatever reason, Château des Allues undertakes, to the exclusion of any other compensation to the customer:

If the Château des Allues is not full, to offer another room, and in this case:

  • If the room is of the same price, the customer pays the normal price and cannot claim any compensation.
  • If the room is of a higher rate, Château des Allues only charges the price of the room initially reserved.
  • If the room is of a lower rate, Château des Allues will only charge the price of the room actually occupied.

If the Château des Allues is full, the Château des Allues

  • will offer a room in a Bed and Breakfast or Hotel establishment, within a radius of 30 km around Saint Pierre d? Albigny.
  • If the rate is higher than the rate for the room reserved by the Customer, the supplement is payable by Château des Allues.

The refusal by the customer of the alternative solution proposed by the Château des Allues, leads to the exclusion of any compensation due by the Château des Allues, except the reimbursement of the deposit paid.

SETTLEMENT OF INVOICES

The entire stay must be paid in full upon departure. Payment can only be made in euros, either by:

  • cash
  • online payment by credit card (except American Express) by CYBERPLUS Banque Populaire, on https://boutique.chateaudesallues.com
  • bank check issued by banking establishments with an address in mainland France,
  • bank transfer made before the end of the stay

Gift voucher issued exclusively by Château des Allues, in this case the benefit of a gift voucher must be indicated when requesting a reservation, with the number on the back of the document; the gift voucher must be returned to Château des Allues upon arrival.

PHOTOGRAPHS, TEXT AND VARIOUS DESCRIPTIONS

The photographs and texts reproduced on the various media, and illustrating the rooms, spaces and products presented, are not contractual. Consequently, Château des Allues cannot be held liable for any modification to the room, the furniture or the decoration, the space or the product presented in the photographs or in the texts.

PERSONAL EFFECTS

The Château des Allues declines all responsibility in the event of break-in and / or theft of personal effects in vehicles parked within the grounds of the property.

CONFIDENTIALITY:

Who are we ?

Chateau des Allues, 335 Audibert Street, 73250 St Pierre d'Albigny

Bed and Breakfast and Gîtes
RC 481 161 891

Stéphane and his team have always been more than attached to respecting privacy and the confidentiality of data.
Everything is done so that the information transmitted to the Chateau des Allues stays at the Chateau des Allues

our sites affected by these conditions:

https://chateaudesallues.com official site for booking Château des Allues
https://boutique.chateaudesallues.com official store of chateau des allues, online reservation payment with systempay 3D Secure from Banque Populaire des Alpes

Use of personal data collected

ip address: for security and filtering

as the law requires us in the context of our activity in the context of reservation, your identity, date of reservation, date of arrival, date of departure, number of people, and your address are kept on our dedicated servers by legal obligation and administrative.

These reservation data are kept for a maximum of 4 years within the storage limits of our servers.

comments

When you leave a comment on our website, the data entered in the comment form, as well as your IP address and the user agent of your browser are collected to help us detect unwanted comments.

 

Media

If you are a registered user and upload images to the website, we recommend that you avoid uploading images containing EXIF GPS coordinate data. Visitors to your website can download and extract location data from these images.

Contact Forms

The content of the contact forms is not transmitted to any other service
The data collected through forms, IP address, Name, address… ..and objects are kept on our private server for a maximum period of 24 months.

Cookies

If you leave a comment on our site, you will be offered to save your name, email address and website in cookies. This is only for your convenience so that you do not have to enter this information if you post another comment later. These cookies expire after one year.

If you have an account and you log into this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be automatically deleted when you close your browser.

When you log in, we will set up a number of cookies to save your login information and screen preferences. The lifespan of a connection cookie is two days, that of a screen option cookie is one year. If you check "Remember me", your connection cookie will be kept for two weeks. If you log out of your account, the connection cookie will be deleted.

By modifying or publishing an article, an additional cookie will be saved in your browser. This cookie does not include any personal data. It simply indicates the ID of the item you just edited. It expires after one day.

Content embedded from other sites

Articles on this site may include embedded content (eg videos, images, articles?). Content embedded from other sites behaves the same as if the visitor went to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have a connected account on their website.

Statistics and audience measurements

Audience measurement tools (analytics, bing, etc.) are only used for the design and use of our sites.

Use and transmission of your personal data

third-party providers with whom we share your data as needed, only in the case of online payment
Systempay: for VAD Banque Populaire des Alpes payment transactions

Except for obvious security reasons related to online payments, we do not transmit your personal data

No reservation data is externalized and is not transmitted, except data necessary for the secure payment transaction (Cyberplus 3D secure)

How long is your data stored

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be recognized and approved automatically instead of leaving them in the moderation queue.

For users who register on our site, we also store the personal data indicated in their profile, for a maximum period of 2 years.

All users can see, edit, or delete their personal information at any time (except their username). Site managers can also view and edit this information.

The rights you have over your data

 

If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we hold about you, including those that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security reasons.

Transmission of your personal data

We are very vigilant about data security, and have made every effort to ensure that your data is not transferred outside the EU.

 

Contact information

Available contact methods:

Live chat
Contact form page

Additional Information

None of the data collected by our sites

How we protect your data

  • storage on our dedicated private servers
  • number of stored information limited to the strict minimum necessary for the operation of our services
  • encryption
  • no transmission of your data except in the case of financial transactions.

Procedures implemented in the event of a data breach

All our sites are constantly monitored daily, a partial or non-partial data leak could only have a very limited impact.

We ensure the maintenance and security of our sites without delegation or subcontracting.

No sensitive data is stored on our server, encrypted data.
At least suspicion of interference, leak, the site is suspended, analyzed, cleaned

Third-party services that send us data

Only Google Analytics Régie services.

Automated marketing and / or profiling operations carried out using personal data

Only sending newsletters 5 times per year max